Let's clear that up.
How to order, track your payment and look after your service.
How do I choose a plan?
Start from the requirements of the applications you plan to run. Memory, CPU, storage and traffic have to cover the whole project. Compare the plans and settle on a configuration before creating the order.
Where is my VPS hosted?
The location is shown on each plan and again when you review the order. Your data stays in that region; response time depends on the network and on the distance to the people using your application.
What do I need to prepare before using the VPS?
You pick Debian or Ubuntu from the images offered during ordering. Installing, updating and securing your applications is up to you. The customer panel brings together ordering, payments, support tickets and the operations available for the server.
Is DDoS protection included?
Yes, at no extra cost. The network automatically detects and filters most attack patterns. No protection stops every attack, so keep your VPS firewall and updates current.
When is the server activated?
Provisioning starts once the payment is confirmed. The order shows whether the payment is pending, the server is being prepared or the VPS is ready. If delivery needs a manual check, the order says so; do not pay again to try to release the same service.
How do billing periods and installments work?
You can order 30 days or, on eligible plans, 12 months. On the annual option, the first year of each new VPS has a 10% discount and is paid upfront. The 12 months start when the VPS becomes available. Pix, boleto and card are offered according to the options shown at checkout. For card payments, the total and the installment surcharge are shown before you pay. Paying in installments does not extend the period you ordered.
How do I renew or cancel?
Renewal is requested in the panel and adds the ordered period once the payment is confirmed. On the annual option, renewal uses the current regular price, without the initial discount, shown before you pay. When you request a cancellation, you keep access until the end of the paid period and further renewals are blocked. Cancelling does not delete or power off the server right away.
What is a backup slot?
It is space for one backup copy, but the current plans do not include backup and show 0 slots. You need to keep your own copies. If a plan comes to include backup, the number of slots and the conditions will appear in the order summary.
How do I contact Nuvits?
Before buying, send your question to [email protected]. If you are already a customer, open a ticket in the panel so the conversation stays with your account. Support is in Portuguese.